Refund policy

Made-to-order items
Every Blunt Threads product is printed specifically for you after you order — nothing is pre-made or held in stock. Because of this, all sales are final except in the two situations below.

EU customers — your right of withdrawal
Under EU consumer law, customized and made-to-order goods are exempt from the standard 14-day right of withdrawal (Directive 2011/83/EU, Article 16(c)). Since every Blunt Threads item is printed to order, this exemption applies to all EU purchases. This does not affect your rights regarding faulty goods below.

Wrong size
Check the size guide on each product page before ordering — we're not responsible for size selection once an order is in production. If you ordered the wrong size, email hello@blunt-threads.com within 14 days of delivery with your order number. We'll work something out that feels good for everyone.

Faulty or damaged items
If your item arrives damaged, misprinted, or defective, email hello@blunt-threads.com within 14 days of delivery with:

  • your order number
  • clear photos showing the fault
    We'll send a free replacement or a full refund, our choice. Claims made after 14 days, without photo evidence, or for wear-and-tear from normal use will not be accepted.

Lost, stolen, or undelivered packages
Once a courier marks a package as delivered, Blunt Threads is not responsible for theft or loss from the delivery location. If tracking shows non-delivery past the expected window, contact us and we'll investigate with the courier — but we cannot guarantee a refund or reship if the courier confirms delivery to the address provided.

Incorrect address
We ship to the address you provide at checkout. If a package is returned to sender or lost due to an incomplete or incorrect address, reshipping costs are the customer's responsibility.

Refused or unclaimed packages
If a package is refused, unclaimed, or returned due to failure to collect from customs or a pickup point, we are not responsible for reshipping or refunding shipping costs. A partial refund (product cost minus shipping and return fees) may be issued at our discretion once the item is returned to us intact.

Chargebacks
Filing a chargeback without first contacting hello@blunt-threads.com to resolve the issue may result in the order being disputed with evidence of fulfillment, and future orders being declined.